What is your return policy for Canadian customers?

Canadian orders follow a few different rules than US orders, so here's exactly what to expect if you need to return or exchange a JessaKae item.

Return eligibility:

• 35 days from your order date
• Item must be unworn, unwashed, undamaged, and have all original tags attached

Refund method:

• Store credit only, issued as a non-expiring JessaKae eGift Card — we don't refund to your original payment method
• Processing takes 3–5 business days once your return is delivered and inspected

Shipping & customs:

• Canadian customers cover their own return shipping cost, plus any customs or duties fees, both calculated for you in the Return Portal when you start your return
• Shipping costs, customs/duties fees, and any redeemed rewards are not refundable

Exchanges:

• Exchange shipping fees and any customs/duties costs apply to all exchanges and are calculated in the Return Portal
• Once approved, exchanges ship the next business day, and a temporary $1 card hold secures your instant exchange
• Send your original item back within 14 days of submitting the exchange to avoid being charged for the exchange item
• If your requested item is out of stock, you'll receive store credit instead

A note on customs: duties and customs fees are due before delivery and are the customer's responsibility. If an order is rejected at customs, it can't be returned to us and isn't eligible for reimbursement or replacement, no exceptions. We recommend confirming expected customs charges with Canadian customs before you order.

Questions about a Canadian return or exchange? Email support@jessakae.com and we'll walk you through it. 💜