Do you offer returns or exchanges?
Yes! We provide returns and exchanges on eligible items (this does not include items marked final sale. Final sale items are denoted with a price ending in .99 or otherwise stated so).
We offer a JessaKae eGift Card for all returns, valued at the original cost of your order, or exchanges to exchange your item in a different size or color.
Use our return portal to initiate all returns, including exchanges. You will receive a pre-paid return label, and you will need to return your item within 20 days of the original order. The cost for using our return label is $6.00 and will be deducted from your eGift card — this fee does not apply to exchanges which are free. Your eGift Card will be emailed to you within 7-10 business days after we receive your return(s). For all returns, please review our detailed Return Policy.