Do you offer returns or exchanges?

Yes! JessaKae accepts returns and exchanges on all eligible items — anything not marked Final Sale (prices ending in .99, or items labeled "Final Sale").

Here's how it works:

• Return window: 20 days from your order date for US customers, 35 days for international customers
• Refund type: Store credit only, issued as a non-expiring JessaKae eGift Card. We do not refund to your original payment method
• Exchanges: Your first exchange is free (US); additional exchanges carry a shipping fee
• Condition: Items must be unworn, unwashed, undamaged, and have all original tags attached

To get started, submit your request through our Return Portal. We'll email you a prepaid return label and instructions. Once your return is delivered and inspected, your eGift Card typically arrives within 3–5 business days (a $11.95 prepaid label fee is deducted from US returns).

For full details by region — including Canada and international customer policies — see our complete Return & Exchange Policy.

Questions? Email us anytime at support@jessakae.com, we're happy to help! 💜