Do you offer returns or exchanges?

Yes! We provide returns for store credit and exchanges on eligible items (this does not include items marked final sale. Final sale items are denoted with a price ending in .99 or otherwise stated).

We offer a JessaKae eGift Card for all returns, valued at the original cost of your order excluding shipping, or exchanges to exchange your item in a different size or color or for a different style.

Use our Return Portal to initiate all returns, including exchanges. You will receive a pre-paid return label, and you will need to return your item within 20 days of the original order. The cost for using our return label is $11.95 and will be deducted from your eGift card — this fee does not apply to exchanges for the same style in a different size that are free. Your eGift Card will be emailed to you within 3-5 business days after we receive your return(s). For all returns, please review our detailed Return Policy.