I received the wrong item or a damaged item. What should I do?

We're sorry that happened, let's fix it quickly.

Email support@jessakae.com within 3 days of your delivery date with:

• Your order number
• Photos of the damaged product or incorrect item you received

This 3-day window matters: damages or incorrect items reported after that window may not be eligible for replacement or reimbursement, so please reach out as soon as you notice an issue.

To qualify, your item should still be in its original delivered condition, unworn, unwashed, and with tags attached, since we're not able to process claims involving wear, alteration, or use.

The sooner you reach out, the faster we can make it right. We're here to help! 💜