My order is scanned as delivered and it isn't here, what do I do?

Our support team will do our best to assist in tracking down the package, but we are not responsible for products lost or stolen in transit including lost or stolen returns. Once we give a product to a delivery service, we are no longer responsible for it.

We do offer insurance at checkout (Shipping Protection), this only covers items lost, damaged, or stolen during transit. You may place a claim under Shipping Protection. All claims for packages reported stolen require a police report. We are unable to offer refunds or replacements for products that have been scanned as "Delivered", as it is the customer's responsibility to claim any delivered goods. 

If you have not received a product within 7 business days of your order, please contact us (support@jessakae.com) so we can try and assist in locating your package to the best of our abilities.

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