My order shows as delivered, but I don't have it. What do I do?

We know this is stressful, and we want to help you get to the bottom of it. Here's what to know:

• Once your order leaves our warehouse, JessaKae is not responsible for packages that are lost, stolen, or misdelivered in transit. We have the same tracking visibility you do and can't intervene directly with the carrier
• If you added Shipping Protection at checkout, you're covered for loss, theft, or damage that happens in transit, file a claim with us and we'll take it from there
• If a package is lost or stolen after being marked "Delivered," Shipping Protection does not cover this. You'll need to file a claim directly with the carrier, and a police report is required for theft claims
• If your package hasn't scanned as "Delivered" within a reasonable window after shipping, contact support@jessakae.com with your order number and we'll help investigate

Before you order: double-check your shipping address in your confirmation email. If it needs correcting, contact us right away, corrections aren't guaranteed once an order is placed.

We recommend adding Shipping Protection at checkout on every order for extra peace of mind. Questions? Email support@jessakae.com. 💜