Why isn't my tracking number working?

This is completely normal! Once your order ships, it can take 24–48 hours for your tracking number to reflect movement in the carrier's system, as your package gets scanned at different points along its route.

What to do:

• If you just received your tracking number, give it 24–48 hours before checking again
• If it's been more than 48 hours with no update, email support@jessakae.com with your order number and we'll help track it down

Once your order ships, we have the same tracking visibility you do, but we're glad to help investigate any delays. Thanks for your patience! 💜