When will I be getting my JessaKae order?

Orders will be shipped from our warehouse within 5-7 business days. We will ship Priority shipping as soon as we are able during business days.

During big sales and busy times of the year (i.e. Holidays, Site-wide Sales, etc), you should expect shipping delays.

We try to ship items out as quickly as possible with our small team, but we will try to keep you informed if delays happen.

Once your items have shipped, you should receive a tracking number to the email address you included for your order. If you do not receive your tracking number, please check your junk/spam/promotions folder and then contact support@jessakae.com.

Delivery time is roughly 5 - 10 business days for US orders and *2-6 weeks for international orders (can be longer depending on your country's customs and local delivery process).

You may experience additional delays with your delivery carrier. Make sure to check your tracking information for the most up-to-date status of your order.

**Preorder Items: All orders containing an item marked as preorder will ship altogether once the preorder item is available to ship. If you need items shipped separately we recommend placing separate orders from a preorder item. 

*International Customers: your package may be delayed at customs for up to six weeks. You may also be charged tax/duty/fee at pick up, we are not responsible for these charges.